Return & Refund Policy

Last Updated: [Date]

At [Store Name], we want you to be satisfied with your purchase. If there is an issue with your order, please contact us and we'll be happy to assist.

1. Return Period

Eligible products may generally be returned within 30 days of delivery.

To qualify, items should be unused, undamaged, and in their original condition and packaging, where applicable.

2. Eligible Returns

You may be eligible for a return or refund if:

• You received the wrong product
• The product arrived damaged
• The product is defective
• The product does not match your order
• The item is unused and in its original condition

For damaged items, especially glassware or breakable products, please contact us promptly after delivery.

3. Non-Returnable Items

Returns may not be accepted for:

• Used products
• Products damaged after delivery through misuse
• Items returned without original packaging, where applicable
• Items returned after the 30-day return period
• Products missing parts or accessories because of customer handling
• Items that are not in resalable condition

4. How to Request a Return

Contact us at [Your Email Address] and provide:

• Order number
• Customer name
• Reason for return
• Photos of the product and packaging, if applicable

We will review your request and provide return instructions if approved.

Please do not send a return before receiving instructions from us.

5. Damaged or Broken Items

If a product arrives damaged or broken, please contact us as soon as possible.

We may request photographs showing:

• The shipping box
• Packaging material
• Damaged product
• Shipping label

Depending on the circumstances and product availability, we may provide a replacement, refund, or another appropriate resolution.

6. Refunds

After an approved return is received and inspected, we will notify you regarding your refund.

Approved refunds will generally be issued to the original payment method.

Your bank or payment provider may require additional processing time before the refund appears in your account.

7. Return Shipping

If the return is due to an error on our part, such as receiving a wrong, defective, or damaged item, we may cover applicable return shipping costs.

For other eligible returns, the customer may be responsible for return shipping costs.

8. Exchanges

Exchanges may be available for eligible products depending on inventory.

If the requested replacement is unavailable, we may offer a refund or another suitable resolution.

9. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be possible and the standard return process may apply.

10. Contact Us

[Store Name]
Email: [Your Email Address]
Phone: [Your Phone Number]